Moneris Status - Investigating: Merchant Direct Portal issue

Investigating: Merchant Direct Portal issue - INC0141878

Incident Report for Moneris

Resolved

Moneris’ internal monitoring shows the service disruption affecting Merchant Direct Portal has been resolved.

The details of this disruption have been documented and will be used to help us improve our platforms and your experience with Moneris.

Posted Nov 12, 2024 - 16:56 EST

Investigating

Moneris has identified an issue affecting Merchant Direct, affected clients are not able to access the Portal.

Support teams have been engaged and are actively working to identify the root cause as well as resolve the issue.

We will continue to provide updates as we work to restore functionality.

Posted Nov 12, 2024 - 16:40 EST

This incident affected: Merchant Portals / Portails marchands (Merchant Direct / Marchand Direct).