{
  "page": {
    "id": "9vyskgdmfkzn",
    "name": "Moneris",
    "url": "https://status.moneris.com"
  },
  "status": {
    "indicator": "none",
    "description": "All Systems Operational"
  },
  "components": [{"status":"operational","name":"Transaction Method / Méthode de transaction","created_at":"2024-03-13T12:00:03.596-04:00","updated_at":"2024-05-14T11:56:26.514-04:00","position":1,"description":null,"showcase":false,"start_date":null,"id":"x742s3s26dym","group_id":null,"page_id":"9vyskgdmfkzn","components":["wdwgb9ghbb58","yf49k4b66dq4","wbw5lhwclkqw","lntb7w9dmj3n","pkpgd42pv2c7","7lzlydgzplv3","3x1zz975f61r","c82t42vxqbnr","y6sz41d9hp9z","w12hx9ndhctw","567g2cn74g0h","7d6k653bgsw8","8dhhy2rncjjb"]},{"status":"operational","name":"Merchant Portals / Portails marchands","created_at":"2024-03-13T12:09:58.980-04:00","updated_at":"2024-05-14T12:06:03.410-04:00","position":2,"description":null,"showcase":false,"start_date":null,"id":"55d6hx4zsqqh","group_id":null,"page_id":"9vyskgdmfkzn","components":["djm1wcrydg8x","cndpmtgh45hq","b2sn2j1bycdn","h18tz4jyy7by","hrssqb8lpp47","34hk3rvw4y8q"]},{"status":"operational","name":"Moneris Go","created_at":"2025-04-23T09:37:14.656-04:00","updated_at":"2025-10-29T11:58:57.621-04:00","position":3,"description":"Solutions using the Moneris Go application / Suite de Solutions qui utilisent l'application Moneris Go","showcase":false,"start_date":null,"id":"f9ng1mpxhvcl","group_id":null,"page_id":"9vyskgdmfkzn","components":["dv6h2cys8xwb","rx68t6zyht38","0zb6rvz1jzwy","6fjk8j8dsmm5","93zpn8py1qq8","rv1h88jzst3q"]},{"status":"operational","name":"Reporting / Rapports","created_at":"2024-11-22T13:31:37.779-05:00","updated_at":"2025-04-23T09:37:33.413-04:00","position":5,"description":null,"showcase":false,"start_date":null,"id":"b28q1y8h8z30","group_id":null,"page_id":"9vyskgdmfkzn","components":["6bs92t0kfg8g","t2b3chjvjbhl"]},{"status":"operational","name":"Settlement / Règlement","created_at":"2024-04-10T09:41:47.897-04:00","updated_at":"2025-04-23T09:37:33.426-04:00","position":6,"description":null,"showcase":false,"start_date":null,"id":"fs41y92znpgf","group_id":null,"page_id":"9vyskgdmfkzn","components":["mp79x5b981xh"]},{"status":"operational","name":"(External) Card Brands / Marques de cartes (externes)","created_at":"2024-04-10T09:43:46.397-04:00","updated_at":"2025-04-23T09:37:33.440-04:00","position":7,"description":"Issues external to Moneris that we are currently aware of / Questions externes à Moneris dont nous avons connaissance actuellement","showcase":false,"start_date":null,"id":"9kc5wnzkxqp7","group_id":null,"page_id":"9vyskgdmfkzn","components":["nsyjgvp3cjs8","8s0vmkpbtl9q","kv6t3wrg74s1","fmw31r3jmg2m","rkr4w7976wm0","vqql3rhcb3n9","jp17j1vw9r2f","jtfdgnws2znn","5z4n026j3z38","3ljxqc2phrnj","58c9lrbmvpzm"]},{"status":"operational","name":"(External) Telecoms / Télécommunications","created_at":"2024-04-09T11:18:23.793-04:00","updated_at":"2025-04-23T09:37:33.453-04:00","position":8,"description":"Issues external to Moneris that we are currently aware of / Questions externes à Moneris dont nous avons connaissance actuellement","showcase":false,"start_date":null,"id":"qn93t96hchhw","group_id":null,"page_id":"9vyskgdmfkzn","components":["sgr3dm2fdl3l","fx6yqvtd7l6d","1qd91qh6pqtc"]}],
  "incidents": [{"name":"NOTICE: Summer system maintenance events - AVIS : Événements de maintenance estivale du système","status":"scheduled","created_at":"2026-06-17T10:00:10.204-04:00","updated_at":"2026-06-17T10:00:10.288-04:00","monitoring_at":null,"resolved_at":null,"impact":"maintenance","shortlink":"https://stspg.io/zvfmkrgy7t6m","scheduled_for":"2026-06-28T04:00:00.000-04:00","scheduled_until":"2026-06-28T04:30:00.000-04:00","scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-06-17T10:00:10.190-04:00","reminder_intervals":null,"id":"mzz6f1ytyrpn","page_id":"9vyskgdmfkzn","incident_updates":[{"status":"scheduled","body":"Throughout the summer months, Moneris and its partners will implement technology updates, enhancements and other testing that may affect transaction capabilities.  \n\nWherever possible, these updates and changes will occur during off-peak hours to help minimize potential impact. \n\nBelow is a schedule of maintenance activities planned to occur between June and September 2026 (though dates may be subject to change): \n\n\n\u003cb\u003eJune 28, 2026 – 04:00 ET – 04:30 ET\u003c/b\u003e  \nDuring the maintenance window, RBC-issued Interac cards in RBC banking Eastern and Western regions starting with 451901 and 451903, and RBC VVD cards starting with 451991 and 451993, may be affected for up to 15 minutes.  \n\n\u003cb\u003eJuly 4, 2026 – All day\u003c/b\u003e  \nThroughout the day, intermittent impacts within the Moneris certification environment will occur.  \n\n\u003cb\u003eJuly 26, 2026 – 04:00 ET – 04:30 ET\u003c/b\u003e  \nDuring the maintenance window, RBC-issued Interac cards in RBC banking Eastern and Western regions starting with 451901 and 451903, and RBC VVD cards starting with 451991 and 451993, may be affected for up to 15 minutes.  \n\n\u003cb\u003eAugust 11, 2026 – 05:00 ET – 5:30 ET\u003c/b\u003e  \nDuring the maintenance window, RBC-issued Interac cards in RBC banking Central region starting with 451902, and RBC VVD cards starting with 451992, may be affected for up to 15 minutes.  \n\n\u003cb\u003eAugust 15/16, 2026 – 23:00 ET – 7:00 ET\u003c/b\u003e  \nSystem maintenance may result in up to 2-hour delays throughout the day for merchants that use static IPs to connect to Moneris. If DNS IPs are used, there will be no impact.  \n\n\u003cb\u003eAugust 30, 2026 – 04:00 ET – 04:30 ET\u003c/b\u003e  \nDuring the maintenance window, RBC-issued Interac cards in RBC banking Eastern and Western regions starting with 451901 and 451903, and RBC VVD cards starting with 451991 and 451993, may be affected for up to 15 minutes.\n\n\nShould any of these dates change, we will make every effort to share updates on rescheduled times as soon as possible. \n\n---------------------------------------------------------------------------------------\n\nTout au long de l’été, Moneris et ses partenaires mettront en œuvre des mises à jour technologiques, des améliorations et d’autres tests pouvant avoir une incidence sur les capacités de traitement des transactions. \n\nDans la mesure du possible, ces mises à jour et modifications auront lieu en dehors des heures de pointe afin de réduire au minimum les répercussions potentielles. \n\nVous trouverez ci-dessous un calendrier des activités de maintenance prévues entre juin et septembre 2026 (veuillez noter que toutes ces dates peuvent être modifiées) : \n\n\n\u003cb\u003e28 juin 2026 – 04 h 00 à 04 h 30 (HE)\u003c/b\u003e  \nPendant la fenêtre de maintenance, les cartes Interac émises par RBC dans les régions bancaires de l’Est et de l’Ouest (commençant par 451901 et 451903), ainsi que les cartes RBC VVD (commençant par 451991 et 451993), pourraient être affectées pendant une durée maximale de 15 minutes.  \n\n\u003cb\u003e4 juillet 2026 – Toute la journée\u003c/b\u003e  \nAu cours de la journée, des impacts intermittents pourraient survenir dans l’environnement de certification de Moneris.  \n\n\u003cb\u003e26 juillet 2026 – 04 h 00 à 04 h 30 (HE)\u003c/b\u003e  \nPendant la fenêtre de maintenance, les cartes Interac émises par RBC dans les régions bancaires de l’Est et de l’Ouest (commençant par 451901 et 451903), ainsi que les cartes RBC VVD (commençant par 451991 et 451993), pourraient être affectées pendant une durée maximale de 15 minutes.  \n\n\u003cb\u003e11 août 2026 – 05 h 00 à 05 h 30 (HE)\u003c/b\u003e  \nPendant la fenêtre de maintenance, les cartes Interac émises par RBC dans la région bancaire du Centre (commençant par 451902), ainsi que les cartes RBC VVD (commençant par 451992), pourraient être affectées pendant une durée maximale de 15 minutes.  \n\n\u003cb\u003e15 et 16 août 2026 – 23 h 00 à 07 h 00 (HE)\u003c/b\u003e  \nLa maintenance des systèmes pourrait entraîner des délais pouvant atteindre 2 heures pour les commerçants utilisant des adresses IP statiques pour se connecter à Moneris. Aucun impact n’est prévu si des adresses IP DNS sont utilisées.  \n\n\u003cb\u003e30 août 2026 – 04 h 00 à 04 h 30 (HE)\u003c/b\u003e  \nPendant la fenêtre de maintenance, les cartes Interac émises par RBC dans les régions bancaires de l’Est et de l’Ouest (commençant par 451901 et 451903), ainsi que les cartes RBC VVD (commençant par 451991 et 451993), pourraient être affectées pendant une durée maximale de 15 minutes.\n\n\nSi l’une de ces dates venait à changer, nous ferons tout notre possible pour communiquer les mises à jour des horaires dans les plus brefs délais.","created_at":"2026-06-17T10:00:10.284-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-17T10:00:10.284-04:00","display_at":"2026-06-17T10:00:10.284-04:00","deliver_notifications":true,"tweet_id":null,"id":"l118dwvbzf8k","incident_id":"mzz6f1ytyrpn","custom_tweet":null,"affected_components":[{"code":"vqql3rhcb3n9","name":"(External) Card Brands / Marques de cartes (externes) - Interac","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Interac","created_at":"2024-04-10T09:44:18.147-04:00","updated_at":"2026-09-24T15:36:40.324-04:00","position":6,"description":"Status as it relates to acceptance ability / État lié à l’acceptation de cette marque de carte","showcase":false,"start_date":"2024-04-10T00:00:00.000-04:00","id":"vqql3rhcb3n9","page_id":"9vyskgdmfkzn","group_id":"9kc5wnzkxqp7"}]},{"name":"Batch upload via SFTP  - Important Update","status":"resolved","created_at":"2026-10-02T09:14:43.875-04:00","updated_at":"2026-10-02T16:04:51.379-04:00","monitoring_at":"2026-10-02T09:14:43.972-04:00","resolved_at":"2026-10-02T16:04:51.355-04:00","impact":"minor","shortlink":"https://stspg.io/4x1xgrynplz7","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-10-02T09:14:43.865-04:00","reminder_intervals":null,"id":"533b18kbqp1r","page_id":"9vyskgdmfkzn","incident_updates":[{"status":"resolved","body":"\u003csmall\u003e\u003cb\u003eIncident Number : INC0191918 \u003c/b\u003e\u003c/small\u003e\nMoneris' internal monitoring confirms that connectivity with the batch upload via SFTP service has remained normal since restoration. No further service disruptions have been identified.\n\nWe recognize the importance of payment acceptance to the day-to-day operations of our clients and regret any inconvenience this may have caused.  \n\n\n\u003csmall\u003e\u003cb\u003eNuméro d'Incident : INC0191918 \u003c/b\u003e\u003c/small\u003e\nLe suivi interne de Moneris confirme que la connectivité avec le service de téléchargement par lots via SFTP est restée normale depuis la remise en service. Aucune autre interruption de service n'a été constatée.\n\nNous sommes conscients de l'importance que revêt l'acceptation des paiements pour les activités quotidiennes de nos clients et regrettons les désagréments que cela a pu causer.","created_at":"2026-10-02T16:04:51.355-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-02T16:04:51.355-04:00","display_at":"2026-10-02T16:04:51.355-04:00","deliver_notifications":true,"tweet_id":null,"id":"vtnw9vry8b6t","incident_id":"533b18kbqp1r","custom_tweet":null,"affected_components":[{"code":"567g2cn74g0h","name":"Transaction Method / Méthode de transaction - Batch Upload and Retrieval via SFTP / Chargement et récupération par lots via SFTP","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"\u003csmall\u003e\u003cb\u003eIncident Number : INC0191918\u003c/b\u003e\u003c/small\u003e\nMoneris’ internal monitoring shows merchants may have experienced an intermittent service disruption affecting batch upload via SFTP. The issue has been resolved, and normal conenctivity with the service has resumed. Moneris internal teams will contnue to monitor connectivity for the service.   \n\n\n\u003csmall\u003e\u003cb\u003eNuméro d'Incident : INC0191918\u003c/b\u003e\u003c/small\u003e\nLa surveillance interne de Moneris a révélé que les commerçants ont pu rencontrer une interruption intermittente du service affectant le téléchargement par lots via SFTP. Le problème a été résolu et la connectivité normale au service a été rétablie. Les équipes internes de Moneris continueront à surveiller la connectivité du service.","created_at":"2026-10-02T11:02:25.358-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-02T11:02:25.358-04:00","display_at":"2026-10-02T11:02:25.358-04:00","deliver_notifications":true,"tweet_id":null,"id":"t91046sqcx07","incident_id":"533b18kbqp1r","custom_tweet":null,"affected_components":[{"code":"567g2cn74g0h","name":"Transaction Method / Méthode de transaction - Batch Upload and Retrieval via SFTP / Chargement et récupération par lots via SFTP","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"\u003csmall\u003e\u003cb\u003eIncident Number : INC0191918 \u003c/b\u003e\u003c/small\u003e\nMoneris has identified an issue affecting intermittent connectivity when attempting batch Upload via SFTP. \n\nWe appreciate your understanding and will provide updates once connectivity is fully restored.\n\n\n\u003csmall\u003e\u003cb\u003eNuméro d'Incident : INC0191918 \u003c/b\u003e\u003c/small\u003e\nMoneris a identifié un problème affectant la connectivité de manière intermittente lors des tentatives de téléchargement par lots via SFTP.\n\nNous vous remercions de votre compréhension et vous tiendrons informés dès que la connectivité sera entièrement rétablie.","created_at":"2026-10-02T09:14:43.972-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-02T09:14:43.972-04:00","display_at":"2026-10-02T09:14:43.972-04:00","deliver_notifications":true,"tweet_id":null,"id":"69d24js7nl6j","incident_id":"533b18kbqp1r","custom_tweet":null,"affected_components":[{"code":"567g2cn74g0h","name":"Transaction Method / Méthode de transaction - Batch Upload and Retrieval via SFTP / Chargement et récupération par lots via SFTP","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Batch Upload and Retrieval via SFTP / Chargement et récupération par lots via SFTP","created_at":"2025-01-20T09:49:06.683-05:00","updated_at":"2026-10-02T11:02:25.316-04:00","position":11,"description":"Batch File Upload service enables you to process a large number of transactions via a file exchange over a Secure File Transfer Protocol (SFTP) connection \r\n\r\nLe service de téléchargement de fichiers par lots vous permet de traiter un grand nombre de transactions par le biais d'un échange de fichiers via une connexion SFTP (Secure File Transfer Protocol).","showcase":false,"start_date":"2025-01-20T00:00:00.000-05:00","id":"567g2cn74g0h","page_id":"9vyskgdmfkzn","group_id":"x742s3s26dym"}]},{"name":"Batch upload via SFTP - Important Update","status":"resolved","created_at":"2026-10-01T12:07:10.192-04:00","updated_at":"2026-10-01T13:47:13.762-04:00","monitoring_at":"2026-10-01T12:07:10.295-04:00","resolved_at":"2026-10-01T13:47:13.732-04:00","impact":"minor","shortlink":"https://stspg.io/vsfvr1km6z4v","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-10-01T12:07:10.182-04:00","reminder_intervals":null,"id":"pvj5csvf9zw6","page_id":"9vyskgdmfkzn","incident_updates":[{"status":"resolved","body":"\u003csmall\u003e\u003cb\u003eIncident Number : INC0191774\u003c/b\u003e\u003c/small\u003e\nMoneris’ internal monitoring shows some merchants may have experienced intermittent connectivity issues affecting Batch file upload. The issue has been resolved, and normal conenctivity with the service has resumed.\n\n\n\u003csmall\u003e\u003cb\u003eNuméro d'Incident : INC0191774\u003c/b\u003e\u003c/small\u003e\nLe système de surveillance interne de Moneris a révélé que certains commerçants ont pu rencontrer des problèmes de connectivité intermittents affectant le téléchargement des fichiers par lots. Le problème a été résolu et la connectivité au service est revenue à la normale.","created_at":"2026-10-01T13:47:13.732-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-01T13:47:13.732-04:00","display_at":"2026-10-01T13:47:13.732-04:00","deliver_notifications":true,"tweet_id":null,"id":"03dc8tb75xyj","incident_id":"pvj5csvf9zw6","custom_tweet":null,"affected_components":[{"code":"567g2cn74g0h","name":"Transaction Method / Méthode de transaction - Batch Upload and Retrieval via SFTP / Chargement et récupération par lots via SFTP","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"\u003csmall\u003e\u003cb\u003eIncident Number : INC0191774\u003c/b\u003e\u003c/small\u003e\nMoneris has identified an issue affecting intermittent connectivity when attempting batch Upload via SFTP.\n\nWe appreciate your understanding and will provide updates once connectivity is fully restored.\n\n\n\u003csmall\u003e\u003cb\u003eNuméro d'Incident : INC0191774\u003c/b\u003e\u003c/small\u003e\nMoneris a identifié un problème entraînant des coupures de connexion lors des tentatives de téléchargement par lots via SFTP\n\n\nNous vous remercions de votre compréhension et vous tiendrons informés dès que la connexion sera entièrement rétablie.","created_at":"2026-10-01T12:07:10.295-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-01T12:07:10.295-04:00","display_at":"2026-10-01T12:07:10.295-04:00","deliver_notifications":true,"tweet_id":null,"id":"kxvqgfjs4c1v","incident_id":"pvj5csvf9zw6","custom_tweet":null,"affected_components":[{"code":"567g2cn74g0h","name":"Transaction Method / Méthode de transaction - Batch Upload and Retrieval via SFTP / Chargement et récupération par lots via SFTP","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Batch Upload and Retrieval via SFTP / Chargement et récupération par lots via SFTP","created_at":"2025-01-20T09:49:06.683-05:00","updated_at":"2026-10-02T11:02:25.316-04:00","position":11,"description":"Batch File Upload service enables you to process a large number of transactions via a file exchange over a Secure File Transfer Protocol (SFTP) connection \r\n\r\nLe service de téléchargement de fichiers par lots vous permet de traiter un grand nombre de transactions par le biais d'un échange de fichiers via une connexion SFTP (Secure File Transfer Protocol).","showcase":false,"start_date":"2025-01-20T00:00:00.000-05:00","id":"567g2cn74g0h","page_id":"9vyskgdmfkzn","group_id":"x742s3s26dym"}]},{"name":"Intermittent Interac declines - Important Update","status":"resolved","created_at":"2026-09-24T14:27:34.076-04:00","updated_at":"2026-09-24T15:36:40.362-04:00","monitoring_at":"2026-09-24T14:27:34.171-04:00","resolved_at":"2026-09-24T15:36:40.349-04:00","impact":"minor","shortlink":"https://stspg.io/xp7p6y1p4nht","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-24T14:27:34.065-04:00","reminder_intervals":null,"id":"r777bcfrbw5m","page_id":"9vyskgdmfkzn","incident_updates":[{"status":"resolved","body":"\u003csmall\u003e\u003cb\u003eIncident Number : INC0191207\u003c/b\u003e\u003c/small\u003e\nMoneris experienced a service disruption affecting Interac processing.  \n\nThe issue was identified at 14:00 ET on September 24, 2026 and was successfully resolved at 14:11 ET on September 24, 2026 . During the disruption, affected clients experienced intermittent declines when attempting to process some Interac transactions. \n\nWe recognize the importance of payment acceptance to the day-to-day operations of our clients and regret any inconvenience this may have caused.  \n\nThe details of this disruption have been documented and will be used to help us improve our platforms and your experience with Moneris. \n\n\n\u003csmall\u003e\u003cb\u003eNuméro d'Incident : INC0191207\u003c/b\u003e\u003c/small\u003e\nMoneris a connu une interruption de service affectant le traitement des transactions Interac. \n\nLe problème a été détecté le 24 septembre 2026 à 14 h 00 (heure de l'Est) et a été résolu avec succès le 24 septembre 2026 à 14 h 11 (heure de l'Est). Pendant cette interruption, les clients concernés ont rencontré des échecs intermittents lorsqu'ils tentaient d'effectuer certaines transactions Interac.\n\nNous reconnaissons l'importance de l'acceptation des paiements pour les opérations quotidiennes de nos clients et nous regrettons les inconvénients que cela a pu causer.  \n\nLes détails de cette interruption ont été documentés et seront utilisés pour nous aider à améliorer nos plateformes et votre expérience avec Moneris.","created_at":"2026-09-24T15:36:40.349-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-24T15:36:40.349-04:00","display_at":"2026-09-24T15:36:40.349-04:00","deliver_notifications":true,"tweet_id":null,"id":"fs95mfmr5fxn","incident_id":"r777bcfrbw5m","custom_tweet":null,"affected_components":[{"code":"vqql3rhcb3n9","name":"(External) Card Brands / Marques de cartes (externes) - Interac","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"\u003csmall\u003e\u003cb\u003eIncident Number : INC0191207 \u003c/b\u003e\u003c/small\u003e\nMoneris has identified an issue affecting Interac processing. Affected clients may experience intermittent declines when attempting to process some Interac transactions. Support teams are actively monitoring and working towards a solution. \n\nWe will continue to provide updates as we work to restore normal transaction processing. \n\n\n\u003csmall\u003e\u003cb\u003eNuméro d'Incident : INC0191207 \u003c/b\u003e\u003c/small\u003e\nMoneris a identifié un problème affectant le traitement des paiements Interac. Les clients concernés pourraient rencontrer des refus intermittents lorsqu'ils tentent d'effectuer certaines transactions Interac. Les équipes d'assistance surveillent activement la situation et s'efforcent de trouver une solution.\n\nNous continuerons à fournir des mises à jour au fur et à mesure que nous rétablissons le traitement normal des transactions.","created_at":"2026-09-24T14:27:34.171-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-24T14:27:34.171-04:00","display_at":"2026-09-24T14:27:34.171-04:00","deliver_notifications":true,"tweet_id":null,"id":"zn84940lvmm1","incident_id":"r777bcfrbw5m","custom_tweet":null,"affected_components":[{"code":"vqql3rhcb3n9","name":"(External) Card Brands / Marques de cartes (externes) - Interac","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Interac","created_at":"2024-04-10T09:44:18.147-04:00","updated_at":"2026-09-24T15:36:40.324-04:00","position":6,"description":"Status as it relates to acceptance ability / État lié à l’acceptation de cette marque de carte","showcase":false,"start_date":"2024-04-10T00:00:00.000-04:00","id":"vqql3rhcb3n9","page_id":"9vyskgdmfkzn","group_id":"9kc5wnzkxqp7"}]},{"name":"NOTICE: Planned Interac Maintenance Activity  - AVIS : Activité de maintenance planifiée Interac","status":"completed","created_at":"2026-03-19T12:32:03.697-04:00","updated_at":"2026-09-13T07:00:07.290-04:00","monitoring_at":null,"resolved_at":"2026-09-13T07:00:07.260-04:00","impact":"maintenance","shortlink":"https://stspg.io/fm8trymf773l","scheduled_for":"2026-09-12T23:00:00.000-04:00","scheduled_until":"2026-09-13T07:00:00.000-04:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-09-12T21:59:54.325-04:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-03-23T15:00:03.763-04:00","reminder_intervals":null,"id":"7mpt1f07l5fq","page_id":"9vyskgdmfkzn","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-09-13T07:00:07.260-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-13T07:00:07.260-04:00","display_at":"2026-09-13T07:00:07.260-04:00","deliver_notifications":true,"tweet_id":null,"id":"mqv5yvl91jxn","incident_id":"7mpt1f07l5fq","custom_tweet":null,"affected_components":[{"code":"vqql3rhcb3n9","name":"(External) Card Brands / Marques de cartes (externes) - Interac","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-09-12T23:00:07.245-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-12T23:00:07.245-04:00","display_at":"2026-09-12T23:00:07.245-04:00","deliver_notifications":true,"tweet_id":null,"id":"gx2vfs7g6r7m","incident_id":"7mpt1f07l5fq","custom_tweet":null,"affected_components":[{"code":"vqql3rhcb3n9","name":"(External) Card Brands / Marques de cartes (externes) - Interac","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-09-12T21:59:48.495-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-12T21:59:48.495-04:00","display_at":"2026-09-12T21:59:48.495-04:00","deliver_notifications":true,"tweet_id":null,"id":"rp3626m2cffz","incident_id":"7mpt1f07l5fq","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"Interac has postponed the previously announced maintenance activity and has now provided a revised schedule. The maintenance is planned to take place on September 12, 2026, from 11:00 p.m. ET to 08:00 a.m. ET the following day.\n \nDuring this maintenance window, Interac In-App and Mobile Wallet transactions may be impacted. If a transaction does not go through, customers should be encouraged to use their physical card or another non‑Interac card stored in their mobile wallet or in‑app to complete their purchase.\n \nShould this window change, we will make every effort to share updates on any rescheduled times as soon as possible. This maintenance notice will remain open as we continue to monitor for further updates from Interac.\n \nInterac Reference # 86756\n\n--------------------------------------------------------------------------------------------------------\n\nInterac a reporté les travaux de maintenance précédemment annoncés et a communiqué un nouveau calendrier. La maintenance est désormais prévue le 12 septembre 2026, de 23 h 00 (heure de l'Est) à 08 h 00 (heure de l'Est) le lendemain.\n \nPendant cette période de maintenance, les transactions Interac In-App et via le portefeuille mobile pourraient être affectées. Si une transaction ne peut être effectuée, les clients doivent être invités à utiliser leur carte physique ou une autre carte non Interac enregistrée dans leur portefeuille mobile ou dans l’application pour finaliser leur achat.\n \nSi cette période venait à changer, nous ferons tout notre possible pour communiquer dès que possible les nouvelles dates prévues. Cet avis de maintenance restera en ligne pendant que nous continuons à surveiller les mises à jour d’Interac.\n \nRéférence Interac n° 86756","created_at":"2026-06-05T10:47:54.349-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-05T10:47:54.349-04:00","display_at":"2026-06-05T10:47:54.349-04:00","deliver_notifications":true,"tweet_id":null,"id":"5574wks5flgx","incident_id":"7mpt1f07l5fq","custom_tweet":null,"affected_components":[{"code":"vqql3rhcb3n9","name":"(External) Card Brands / Marques de cartes (externes) - Interac","old_status":"operational","new_status":"operational"}]},{"status":"scheduled","body":"Interac has postponed this maintenance activity and has not provided a revised schedule at this time. We are awaiting further direction from Interac and will update this notice once a new timeline is confirmed.\n\nThis maintenance notice remains open while we wait for Interac to confirm next steps.\n\nInterac Reference # 86756\n\n--------------------------------------------------------------------------------------------------------\n\nInterac a reporté cette activité de maintenance et n’a pas fourni de calendrier révisé pour le moment. Nous sommes en attente de directives supplémentaires de la part d’Interac et mettrons à jour cet avis dès qu’un nouveau calendrier sera confirmé.\n\nCet avis de maintenance demeure ouvert dans l’attente de la confirmation des prochaines étapes par Interac.\n\nRéférence Interac # 86756","created_at":"2026-06-02T12:07:07.120-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-02T12:07:33.231-04:00","display_at":"2026-06-02T12:07:07.120-04:00","deliver_notifications":false,"tweet_id":null,"id":"33wbqg0fp2n5","incident_id":"7mpt1f07l5fq","custom_tweet":null,"affected_components":[{"code":"vqql3rhcb3n9","name":"(External) Card Brands / Marques de cartes (externes) - Interac","old_status":"operational","new_status":"operational"}]},{"status":"scheduled","body":"We will be undergoing scheduled maintenance during this time.","created_at":"2026-06-02T09:31:54.083-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-02T09:31:54.083-04:00","display_at":"2026-06-02T09:31:54.083-04:00","deliver_notifications":false,"tweet_id":null,"id":"hrwly8k1nx2s","incident_id":"7mpt1f07l5fq","custom_tweet":null,"affected_components":[{"code":"vqql3rhcb3n9","name":"(External) Card Brands / Marques de cartes (externes) - Interac","old_status":"operational","new_status":"operational"}]},{"status":"scheduled","body":"Interac has postponed this maintenance activity and has not provided a revised schedule at this time. We are awaiting further direction from Interac and will update this notice once a new timeline is confirmed.\n\nThis maintenance notice remains open while we wait for Interac to confirm next steps.\n\nInterac Reference # 86756\n\n--------------------------------------------------------------------------------------------------------\n\nInterac a reporté cette activité de maintenance et n’a pas fourni de calendrier révisé pour le moment. Nous sommes en attente de directives supplémentaires de la part d’Interac et mettrons à jour cet avis dès qu’un nouveau calendrier sera confirmé.\n\nCet avis de maintenance demeure ouvert dans l’attente de la confirmation des prochaines étapes par Interac.\n\nRéférence Interac # 86756","created_at":"2026-04-15T15:34:54.468-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-15T15:44:33.525-04:00","display_at":"2026-04-15T15:34:54.468-04:00","deliver_notifications":true,"tweet_id":null,"id":"2jx0yy046s3v","incident_id":"7mpt1f07l5fq","custom_tweet":null,"affected_components":[{"code":"vqql3rhcb3n9","name":"(External) Card Brands / Marques de cartes (externes) - Interac","old_status":"operational","new_status":"operational"}]},{"status":"scheduled","body":"Interac has advised Moneris of a planned maintenance activity taking place from April 25 to April 26, between 11:00 p.m. ET and 8:00 a.m. ET. During this window, Interac In-App and Mobile Wallet transactions may be impacted.\n\nIf a transaction does not go through, customers should be encouraged to use their physical card or another non-Interac card stored in their mobile wallet or in-app to complete their purchase\n\nShould this window change, we will make every effort to share updates on rescheduled times as soon as possible.\n\nInterac Reference # 86756\n--------------------------------------------------------------------------------------------------------\n\nInterac a informé Moneris d'une activité de maintenance planifiée prévue du 25 au 26 avril, entre 23 h 00 (heure de l'Est) et 8 h 00 (heure de l'Est). Pendant cette période, les transactions Interac In-App et via portefeuille mobile pourraient être affectées.\n\nSi une transaction échoue, encouragez vos clients à utiliser leur carte physique ou une autre carte non Interac enregistrée dans leur portefeuille mobile ou dans l'application pour finaliser leur achat\n\nSi ces horaires venaient à changer, nous ferons tout notre possible pour vous communiquer les nouvelles dates dès que possible.\n\nRéférence Interac # 86756","created_at":"2026-03-19T12:32:03.763-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-15T15:44:17.971-04:00","display_at":"2026-03-23T15:00:03.763-04:00","deliver_notifications":true,"tweet_id":null,"id":"l3rdtc87kzjv","incident_id":"7mpt1f07l5fq","custom_tweet":null,"affected_components":[{"code":"vqql3rhcb3n9","name":"(External) Card Brands / Marques de cartes (externes) - Interac","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Interac","created_at":"2024-04-10T09:44:18.147-04:00","updated_at":"2026-09-24T15:36:40.324-04:00","position":6,"description":"Status as it relates to acceptance ability / État lié à l’acceptation de cette marque de carte","showcase":false,"start_date":"2024-04-10T00:00:00.000-04:00","id":"vqql3rhcb3n9","page_id":"9vyskgdmfkzn","group_id":"9kc5wnzkxqp7"}]},{"name":"Interac TSP (Wallet Based declines) - Important Update","status":"resolved","created_at":"2026-09-10T17:11:37.785-04:00","updated_at":"2026-09-10T17:38:24.692-04:00","monitoring_at":"2026-09-10T17:11:37.857-04:00","resolved_at":"2026-09-10T17:38:24.673-04:00","impact":"major","shortlink":"https://stspg.io/763ptmf8h4z9","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-10T17:11:37.776-04:00","reminder_intervals":null,"id":"5l85vq4fv5pr","page_id":"9vyskgdmfkzn","incident_updates":[{"status":"resolved","body":"\u003csmall\u003e\u003cb\u003eIncident Number : INC0190106\u003c/b\u003e\u003c/small\u003e \n\nMoneris’ internal monitoring shows the service disruption possibly affecting Interac TSP transactions (mobile wallet) has been resolved, and normal transaction processing has resumed.\n\nInterac Incident Number : INC0364193\n\n\u003csmall\u003e\u003cb\u003eNuméro d'Incident : INC0190106\u003c/b\u003e\u003c/small\u003e\n\nNos systèmes de surveillance interne démontrent que l'interruption de service pouvant affecter les transactions Interac TSP (portefeuille mobile) a été résolue et que le traitement normal des transactions a été rétabli.\n\nNuméro d'incident Interac : INC0364193","created_at":"2026-09-10T17:38:24.673-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-10T17:38:24.673-04:00","display_at":"2026-09-10T17:38:24.673-04:00","deliver_notifications":true,"tweet_id":null,"id":"7yzfds5c03t3","incident_id":"5l85vq4fv5pr","custom_tweet":null,"affected_components":[{"code":"vqql3rhcb3n9","name":"(External) Card Brands / Marques de cartes (externes) - Interac","old_status":"partial_outage","new_status":"operational"}]},{"status":"monitoring","body":"\u003csmall\u003e\u003cb\u003eIncident Number : INC0190106\u003c/b\u003e\u003c/small\u003e \n\nMoneris has received reports of a third-party service disruption that may affect Interac TSP transactions (mobile wallet) intermittently for some merchants.\n\nInterac Incident Number : INC0364193\n\nWorkaround : Cardholders can use their physical Interac card to process the transaction. Only the mobile wallet based transactions would be impacted.\n\nWe are actively investigating and will provide an update as more information becomes available from Interac.\n\n\u003csmall\u003e\u003cb\u003eNuméro d'Incident : INC0190106\u003c/b\u003e\u003c/small\u003e\n\nMoneris a reçu des rapports faisant état d'une interruption de service par un tiers qui pourrait affecter de manière intermittente les transactions Interac TSP (portefeuille mobile) pour certains commerçants.\n\nNuméro d'incident Interac : INC0364193\n\nSolution de contournement : Les titulaires de carte peuvent utiliser leur carte Interac physique pour effectuer la transaction. Seules les transactions effectuées à partir d'un portefeuille mobile seraient affectées.\n\nNous enquêtons activement et fournirons une mise à jour dès que nous aurons plus d'informations de la part d'Interac.","created_at":"2026-09-10T17:11:37.857-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-10T17:11:37.857-04:00","display_at":"2026-09-10T17:11:37.857-04:00","deliver_notifications":true,"tweet_id":null,"id":"sgk429w3gz25","incident_id":"5l85vq4fv5pr","custom_tweet":null,"affected_components":[{"code":"vqql3rhcb3n9","name":"(External) Card Brands / Marques de cartes (externes) - Interac","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Interac","created_at":"2024-04-10T09:44:18.147-04:00","updated_at":"2026-09-24T15:36:40.324-04:00","position":6,"description":"Status as it relates to acceptance ability / État lié à l’acceptation de cette marque de carte","showcase":false,"start_date":"2024-04-10T00:00:00.000-04:00","id":"vqql3rhcb3n9","page_id":"9vyskgdmfkzn","group_id":"9kc5wnzkxqp7"}]},{"name":"Terminal End of Day Reports - Important Update","status":"resolved","created_at":"2026-09-01T19:44:05.755-04:00","updated_at":"2026-09-01T21:07:37.301-04:00","monitoring_at":null,"resolved_at":"2026-09-01T21:07:37.278-04:00","impact":"minor","shortlink":"https://stspg.io/6kd27r6vj2pd","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-01T19:44:05.747-04:00","reminder_intervals":null,"id":"ft0bn1h9hffg","page_id":"9vyskgdmfkzn","incident_updates":[{"status":"resolved","body":"\u003csmall\u003e\u003cb\u003eIncident Number : INC0189506\u003c/b\u003e\u003c/small\u003e\nMoneris’ internal monitoring shows the service disruption affecting Terminal End of Day reports has been resolved, and normal report processing has resumed.   \n\nWe recognize the importance of payment acceptance to the day-to-day operations of our clients and regret any inconvenience this may have caused.  \n\n\n\u003csmall\u003e\u003cb\u003eNuméro d'Incident : INC0189506\u003c/b\u003e\u003c/small\u003e\nLa surveillance interne de Moneris indique que l'interruption de service affectant rapports de fin de journée des terminaux. a été résolue et que le traitement normal des transactions a été rétabli.   \n\nNous reconnaissons l'importance de l'acceptation des paiements pour les activités quotidiennes de nos clients et nous regrettons les inconvénients que cela a pu causer.","created_at":"2026-09-01T21:07:37.278-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-01T21:07:37.278-04:00","display_at":"2026-09-01T21:07:37.278-04:00","deliver_notifications":true,"tweet_id":null,"id":"dvfkc11dv72t","incident_id":"ft0bn1h9hffg","custom_tweet":null,"affected_components":[{"code":"wdwgb9ghbb58","name":"Transaction Method / Méthode de transaction - In-store payments / Paiements en magasin","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"\u003csmall\u003e\u003cb\u003eIncident Number : INC0189506\u003c/b\u003e\u003c/small\u003e\nMoneris has identified an issue affecting Terminal End of Day reports. Affected clients may experience issues with End of Day reporting, including missing transactions, transactions appearing on incorrect reporting dates, and report reconciliation discrepancies. \n\nSupport teams have been engaged and are actively working to identify the root cause as well as resolve the issue. \n\nPreliminary observations indicate that manually updating the terminal application may resolve the issue:\n\nPAX A920 GO\nUpdate the GO application.\nReboot the terminal.\nPerform a synchronization.\n\nDX8000\nUpdate the application through the App Store.\nReboot the terminal.\nPerform a synchronization.\n\nThis process has successfully resolved the issue in several reported cases; however, additional validation is ongoing.\n\nWhere the issue persists, merchants may be able to obtain accurate EOD reporting by manually filtering transactions by date and time when generating reports from the terminal.\n\nWe will continue to provide updates as we work to restore normal transaction processing. \n\n\n\u003csmall\u003e\u003cb\u003eNuméro d'Incident : INC0189506\u003c/b\u003e\u003c/small\u003e\nMoneris a identifié un problème affectant les rapports de fin de journée (End of Day) des terminaux. Les clients touchés peuvent rencontrer des problèmes liés aux rapports de fin de journée, notamment des transactions manquantes, des transactions apparaissant à des dates de rapport incorrectes et des écarts de rapprochement dans les rapports.\n\nLes équipes de soutien ont été mobilisées et travaillent activement à identifier la cause fondamentale ainsi qu’à résoudre le problème.\n\nLes premières observations indiquent qu’une mise à jour manuelle de l’application du terminal pourrait résoudre le problème :\n\nPAX A920 GO\nMettez à jour l’application GO.\nRedémarrez le terminal.\nEffectuez une synchronisation.\n\nDX8000\nMettez à jour l’application via l’App Store.\nRedémarrez le terminal.\nEffectuez une synchronisation.\n\nCe processus a permis de résoudre le problème avec succès dans plusieurs cas signalés; toutefois, des validations supplémentaires sont toujours en cours.\n\nLorsque le problème persiste, les commerçants peuvent être en mesure d’obtenir des rapports de fin de journée exacts en filtrant manuellement les transactions par date et heure lors de la génération des rapports à partir du terminal.\n\nNous continuerons de fournir des mises à jour pendant que nous travaillons à rétablir le traitement normal des transactions.","created_at":"2026-09-01T19:44:05.818-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-01T19:44:05.818-04:00","display_at":"2026-09-01T19:44:05.818-04:00","deliver_notifications":true,"tweet_id":null,"id":"fdhnf56tfj4z","incident_id":"ft0bn1h9hffg","custom_tweet":null,"affected_components":[{"code":"wdwgb9ghbb58","name":"Transaction Method / Méthode de transaction - In-store payments / Paiements en magasin","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"In-store payments / Paiements en magasin","created_at":"2024-03-13T12:07:04.213-04:00","updated_at":"2026-09-01T21:07:37.245-04:00","position":1,"description":"Face-to-face terminal solutions (standalone or integrated) / Solutions de terminaux face-à-face (autonomes ou intégrés)","showcase":false,"start_date":"2024-05-01T00:00:00.000-04:00","id":"wdwgb9ghbb58","page_id":"9vyskgdmfkzn","group_id":"x742s3s26dym"}]},{"name":"NOTICE: Summer system maintenance events - AVIS : Événements de maintenance estivale du système","status":"completed","created_at":"2026-06-15T16:37:02.569-04:00","updated_at":"2026-08-30T04:30:07.604-04:00","monitoring_at":null,"resolved_at":"2026-08-30T04:30:07.551-04:00","impact":"maintenance","shortlink":"https://stspg.io/83jq3f0yp8p7","scheduled_for":"2026-08-30T04:00:00.000-04:00","scheduled_until":"2026-08-30T04:30:00.000-04:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-08-30T03:00:40.789-04:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-06-15T16:37:02.555-04:00","reminder_intervals":null,"id":"6p2d860h3l6w","page_id":"9vyskgdmfkzn","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-08-30T04:30:07.551-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-30T04:30:07.551-04:00","display_at":"2026-08-30T04:30:07.551-04:00","deliver_notifications":true,"tweet_id":null,"id":"52nh0b639shv","incident_id":"6p2d860h3l6w","custom_tweet":null,"affected_components":[{"code":"wdwgb9ghbb58","name":"Transaction Method / Méthode de transaction - In-store payments / Paiements en magasin","old_status":"under_maintenance","new_status":"operational"},{"code":"vqql3rhcb3n9","name":"(External) Card Brands / Marques de cartes (externes) - Interac","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-08-30T04:00:08.061-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-30T04:00:08.061-04:00","display_at":"2026-08-30T04:00:08.061-04:00","deliver_notifications":true,"tweet_id":null,"id":"bgfntvn8yflj","incident_id":"6p2d860h3l6w","custom_tweet":null,"affected_components":[{"code":"wdwgb9ghbb58","name":"Transaction Method / Méthode de transaction - In-store payments / Paiements en magasin","old_status":"operational","new_status":"under_maintenance"},{"code":"vqql3rhcb3n9","name":"(External) Card Brands / Marques de cartes (externes) - Interac","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-08-30T03:00:39.265-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-30T03:00:39.265-04:00","display_at":"2026-08-30T03:00:39.265-04:00","deliver_notifications":true,"tweet_id":null,"id":"dkpj5br5wkmj","incident_id":"6p2d860h3l6w","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"Throughout the summer months, Moneris and its partners will implement technology updates, enhancements and other testing that may affect transaction capabilities.  \n\nWherever possible, these updates and changes will occur during off-peak hours to help minimize potential impact. \n\nBelow is a schedule of maintenance activities planned to occur between June and September 2026 (though dates may be subject to change): \n\nAugust 30, 2026 – 04:00 ET – 04:30 ET \nDuring the maintenance window, RBC-issued Interac cards in RBC banking Eastern and Western regions starting with 451901 and 451903, and RBC VVD cards starting with 451991 and 451993, may be affected for up to 15 minutes. \n\nShould any of these dates change, we will make every effort to share updates on rescheduled times as soon as possible. \n\n---------------------------------------------------------------------------------------\n\nTout au long de l’été, Moneris et ses partenaires mettront en œuvre des mises à jour technologiques, des améliorations et d’autres tests pouvant avoir une incidence sur les capacités de traitement des transactions. \n\nDans la mesure du possible, ces mises à jour et modifications auront lieu en dehors des heures de pointe afin de réduire au minimum les répercussions potentielles. \n\nVous trouverez ci-dessous un calendrier des activités de maintenance prévues entre juin et septembre 2026 (veuillez noter que toutes ces dates peuvent être modifiées) : \n\n30 août 2026 – 04 h 00 à 04 h 30 (HE) \nPendant la fenêtre de maintenance, les cartes Interac émises par RBC dans les régions bancaires de l’Est et de l’Ouest (commençant par 451901 et 451903), ainsi que les cartes RBC VVD (commençant par 451991 et 451993), pourraient être affectées pendant une durée maximale de 15 minutes. \n\nSi l’une de ces dates venait à changer, nous ferons tout notre possible pour communiquer les mises à jour des horaires dans les plus brefs délais.","created_at":"2026-06-15T16:37:02.639-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-15T16:37:02.639-04:00","display_at":"2026-06-15T16:37:02.639-04:00","deliver_notifications":false,"tweet_id":null,"id":"tpk135zcfls3","incident_id":"6p2d860h3l6w","custom_tweet":null,"affected_components":[{"code":"wdwgb9ghbb58","name":"Transaction Method / Méthode de transaction - In-store payments / Paiements en magasin","old_status":"operational","new_status":"operational"},{"code":"vqql3rhcb3n9","name":"(External) Card Brands / Marques de cartes (externes) - Interac","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"In-store payments / Paiements en magasin","created_at":"2024-03-13T12:07:04.213-04:00","updated_at":"2026-09-01T21:07:37.245-04:00","position":1,"description":"Face-to-face terminal solutions (standalone or integrated) / Solutions de terminaux face-à-face (autonomes ou intégrés)","showcase":false,"start_date":"2024-05-01T00:00:00.000-04:00","id":"wdwgb9ghbb58","page_id":"9vyskgdmfkzn","group_id":"x742s3s26dym"},{"status":"operational","name":"Interac","created_at":"2024-04-10T09:44:18.147-04:00","updated_at":"2026-09-24T15:36:40.324-04:00","position":6,"description":"Status as it relates to acceptance ability / État lié à l’acceptation de cette marque de carte","showcase":false,"start_date":"2024-04-10T00:00:00.000-04:00","id":"vqql3rhcb3n9","page_id":"9vyskgdmfkzn","group_id":"9kc5wnzkxqp7"}]},{"name":"Intermittent processing - Important Update","status":"resolved","created_at":"2026-08-25T18:13:18.000-04:00","updated_at":"2026-08-25T18:13:18.056-04:00","monitoring_at":null,"resolved_at":"2026-08-25T18:13:18.047-04:00","impact":"none","shortlink":"https://stspg.io/bg7pgqm66t38","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-25T18:13:17.989-04:00","reminder_intervals":null,"id":"q43wzrc7rn7s","page_id":"9vyskgdmfkzn","incident_updates":[{"status":"resolved","body":"\u003csmall\u003e\u003cb\u003eIncident Number : INC0188952\u003c/b\u003e\u003c/small\u003e \n\nDue to an upstream third-party issue, some merchants may have experienced a partial service disruption affecting multiple transaction methods.  \n\nThe issue was identified at 5:38 PM ET and was successfully resolved at 5:44 PM ET on August 25. During the disruption, affected clients may have experienced intermittent processing. \n\nWe recognize the importance of payment acceptance to the day-to-day operations of our clients and regret any inconvenience this may have caused.  \n\n\u003csmall\u003e\u003cb\u003eNuméro d'Incident : INC0188952\u003c/b\u003e\u003c/small\u003e\n\nEn raison d'un problème en amont lié à une tierce partie, certains commerçants ont pu subir une interruption partielle de service affectant plusieurs modes de paiement.  \n\nLe problème a été détecté à 17 h 38 (heure de l'Est) et a été résolu avec succès à 17 h 44 (heure de l'Est) le 25 aout. Pendant cette interruption, les clients concernés ont pu rencontrer des problèmes de traitement intermittents. \n\nNous sommes conscients de l'importance de l'acceptation des paiements pour les opérations quotidiennes de nos clients et regrettons les désagréments que cela a pu causer.","created_at":"2026-08-25T18:13:18.047-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-25T18:13:18.047-04:00","display_at":"2026-08-25T18:13:18.047-04:00","deliver_notifications":true,"tweet_id":null,"id":"72hg5hsdjpy0","incident_id":"q43wzrc7rn7s","custom_tweet":null,"affected_components":[{"code":"wdwgb9ghbb58","name":"Transaction Method / Méthode de transaction - In-store payments / Paiements en magasin","old_status":"operational","new_status":"operational"},{"code":"yf49k4b66dq4","name":"Transaction Method / Méthode de transaction - Online payments / Paiements en ligne","old_status":"operational","new_status":"operational"},{"code":"wbw5lhwclkqw","name":"Transaction Method / Méthode de transaction - Moneris Checkout","old_status":"operational","new_status":"operational"},{"code":"pkpgd42pv2c7","name":"Transaction Method / Méthode de transaction - Cloud / Plateforme Infonuagique","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"In-store payments / Paiements en magasin","created_at":"2024-03-13T12:07:04.213-04:00","updated_at":"2026-09-01T21:07:37.245-04:00","position":1,"description":"Face-to-face terminal solutions (standalone or integrated) / Solutions de terminaux face-à-face (autonomes ou intégrés)","showcase":false,"start_date":"2024-05-01T00:00:00.000-04:00","id":"wdwgb9ghbb58","page_id":"9vyskgdmfkzn","group_id":"x742s3s26dym"},{"status":"operational","name":"Online payments / Paiements en ligne","created_at":"2024-03-13T12:02:19.653-04:00","updated_at":"2026-08-16T07:00:07.424-04:00","position":2,"description":"Ecommerce solutions (Moneris Checkout, API, etc.) / Solutions de commerce électronique (Moneris Checkout, API, etc.)","showcase":false,"start_date":"2024-03-12T00:00:00.000-04:00","id":"yf49k4b66dq4","page_id":"9vyskgdmfkzn","group_id":"x742s3s26dym"},{"status":"operational","name":"Moneris Checkout","created_at":"2025-11-25T12:06:05.574-05:00","updated_at":"2026-02-20T14:18:10.954-05:00","position":3,"description":"Moneris Checkout provides e-commerce merchants with a simple, secure solution for processing payments by seamlessly integrating a Moneris-hosted payment module into their checkout page.\r\n\r\nMoneris Checkout offre aux marchands de commerce électronique une solution simple et sécurisée pour le traitement des paiements en intégrant de manière transparente un module de paiement hébergé par Moneris à leur page de paiement.","showcase":false,"start_date":"2025-11-25T00:00:00.000-05:00","id":"wbw5lhwclkqw","page_id":"9vyskgdmfkzn","group_id":"x742s3s26dym"},{"status":"operational","name":"Cloud / Plateforme Infonuagique","created_at":"2024-09-23T08:26:18.381-04:00","updated_at":"2026-08-16T07:00:07.499-04:00","position":5,"description":"Cloud based solutions and terminals / Solutions et terminaux sur la plateforme infonuagique Moneris.","showcase":false,"start_date":"2024-09-23T00:00:00.000-04:00","id":"pkpgd42pv2c7","page_id":"9vyskgdmfkzn","group_id":"x742s3s26dym"}]},{"name":"NOTICE: Summer system maintenance events - AVIS : Événements de maintenance estivale du système","status":"completed","created_at":"2026-06-15T16:36:55.916-04:00","updated_at":"2026-08-16T07:00:07.683-04:00","monitoring_at":null,"resolved_at":"2026-08-16T07:00:07.607-04:00","impact":"maintenance","shortlink":"https://stspg.io/2hzb068cbvxq","scheduled_for":"2026-08-15T23:00:00.000-04:00","scheduled_until":"2026-08-16T07:00:00.000-04:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-08-15T22:00:17.902-04:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-06-15T16:36:55.900-04:00","reminder_intervals":null,"id":"xmj69dj4n17p","page_id":"9vyskgdmfkzn","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-08-16T07:00:07.607-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-16T07:00:07.607-04:00","display_at":"2026-08-16T07:00:07.607-04:00","deliver_notifications":true,"tweet_id":null,"id":"fjhdr6c7ls16","incident_id":"xmj69dj4n17p","custom_tweet":null,"affected_components":[{"code":"wdwgb9ghbb58","name":"Transaction Method / Méthode de transaction - In-store payments / Paiements en magasin","old_status":"under_maintenance","new_status":"operational"},{"code":"yf49k4b66dq4","name":"Transaction Method / Méthode de transaction - Online payments / Paiements en ligne","old_status":"under_maintenance","new_status":"operational"},{"code":"pkpgd42pv2c7","name":"Transaction Method / Méthode de transaction - Cloud / Plateforme Infonuagique","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-08-15T23:00:07.400-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-15T23:00:07.400-04:00","display_at":"2026-08-15T23:00:07.400-04:00","deliver_notifications":true,"tweet_id":null,"id":"1f1y2brk4k0x","incident_id":"xmj69dj4n17p","custom_tweet":null,"affected_components":[{"code":"wdwgb9ghbb58","name":"Transaction Method / Méthode de transaction - In-store payments / Paiements en magasin","old_status":"operational","new_status":"under_maintenance"},{"code":"yf49k4b66dq4","name":"Transaction Method / Méthode de transaction - Online payments / Paiements en ligne","old_status":"operational","new_status":"under_maintenance"},{"code":"pkpgd42pv2c7","name":"Transaction Method / Méthode de transaction - Cloud / Plateforme Infonuagique","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-08-15T22:00:17.723-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-15T22:00:17.723-04:00","display_at":"2026-08-15T22:00:17.723-04:00","deliver_notifications":true,"tweet_id":null,"id":"5q19crvpp03b","incident_id":"xmj69dj4n17p","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"Throughout the summer months, Moneris and its partners will implement technology updates, enhancements and other testing that may affect transaction capabilities.  \n\nWherever possible, these updates and changes will occur during off-peak hours to help minimize potential impact. \n\nBelow is a schedule of maintenance activities planned to occur between June and September 2026 (though dates may be subject to change): \n\nAugust 15/16, 2026 – 23:00 ET – 7:00 ET \nSystem maintenance may result in up to 2-hour delays throughout the day for merchants that use static IPs to connect to Moneris. If DNS IPs are used, there will be no impact.  \n\nShould any of these dates change, we will make every effort to share updates on rescheduled times as soon as possible. \n\n---------------------------------------------------------------------------------------\n\nTout au long de l’été, Moneris et ses partenaires mettront en œuvre des mises à jour technologiques, des améliorations et d’autres tests pouvant avoir une incidence sur les capacités de traitement des transactions. \n\nDans la mesure du possible, ces mises à jour et modifications auront lieu en dehors des heures de pointe afin de réduire au minimum les répercussions potentielles. \n\nVous trouverez ci-dessous un calendrier des activités de maintenance prévues entre juin et septembre 2026 (veuillez noter que toutes ces dates peuvent être modifiées) : \n\n15 et 16 août 2026 – 23 h 00 à 07 h 00 (HE) \nLa maintenance des systèmes pourrait entraîner des délais pouvant atteindre 2 heures pour les commerçants utilisant des adresses IP statiques pour se connecter à Moneris. Aucun impact n’est prévu si des adresses IP DNS sont utilisées. \n\nSi l’une de ces dates venait à changer, nous ferons tout notre possible pour communiquer les mises à jour des horaires dans les plus brefs délais.","created_at":"2026-06-15T16:36:55.998-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-15T16:36:55.998-04:00","display_at":"2026-06-15T16:36:55.998-04:00","deliver_notifications":false,"tweet_id":null,"id":"bv49pfwknhwg","incident_id":"xmj69dj4n17p","custom_tweet":null,"affected_components":[{"code":"wdwgb9ghbb58","name":"Transaction Method / Méthode de transaction - In-store payments / Paiements en magasin","old_status":"operational","new_status":"operational"},{"code":"yf49k4b66dq4","name":"Transaction Method / Méthode de transaction - Online payments / Paiements en ligne","old_status":"operational","new_status":"operational"},{"code":"pkpgd42pv2c7","name":"Transaction Method / Méthode de transaction - Cloud / Plateforme Infonuagique","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"In-store payments / Paiements en magasin","created_at":"2024-03-13T12:07:04.213-04:00","updated_at":"2026-09-01T21:07:37.245-04:00","position":1,"description":"Face-to-face terminal solutions (standalone or integrated) / Solutions de terminaux face-à-face (autonomes ou intégrés)","showcase":false,"start_date":"2024-05-01T00:00:00.000-04:00","id":"wdwgb9ghbb58","page_id":"9vyskgdmfkzn","group_id":"x742s3s26dym"},{"status":"operational","name":"Online payments / Paiements en ligne","created_at":"2024-03-13T12:02:19.653-04:00","updated_at":"2026-08-16T07:00:07.424-04:00","position":2,"description":"Ecommerce solutions (Moneris Checkout, API, etc.) / Solutions de commerce électronique (Moneris Checkout, API, etc.)","showcase":false,"start_date":"2024-03-12T00:00:00.000-04:00","id":"yf49k4b66dq4","page_id":"9vyskgdmfkzn","group_id":"x742s3s26dym"},{"status":"operational","name":"Cloud / Plateforme Infonuagique","created_at":"2024-09-23T08:26:18.381-04:00","updated_at":"2026-08-16T07:00:07.499-04:00","position":5,"description":"Cloud based solutions and terminals / Solutions et terminaux sur la plateforme infonuagique Moneris.","showcase":false,"start_date":"2024-09-23T00:00:00.000-04:00","id":"pkpgd42pv2c7","page_id":"9vyskgdmfkzn","group_id":"x742s3s26dym"}]},{"name":"Important Update - Intermittent MasterCard processing issues","status":"resolved","created_at":"2026-08-15T01:51:28.205-04:00","updated_at":"2026-08-15T08:12:04.152-04:00","monitoring_at":"2026-08-15T02:37:01.665-04:00","resolved_at":"2026-08-15T08:12:04.134-04:00","impact":"minor","shortlink":"https://stspg.io/t2qjjybmc98d","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-15T01:51:28.193-04:00","reminder_intervals":null,"id":"0jrd3qz4vb1t","page_id":"9vyskgdmfkzn","incident_updates":[{"status":"resolved","body":"\u003csmall\u003e\u003cb\u003eIncident Number : INC0188240\u003c/b\u003e\u003c/small\u003e \n\nMoneris’ internal monitoring shows the service disruption possibly affecting MasterCard transaction processing has been resolved, and since 1:40 AM ET normal transaction processing has resumed.\n\n\u003csmall\u003e\u003cb\u003eNuméro d'Incident : INC0188240\u003c/b\u003e\u003c/small\u003e\n\nLes systèmes de surveillance internes de Moneris indiquent que la perturbation de service susceptible d'avoir affecté le traitement des transactions MasterCard a été résolue, et que le traitement normal des transactions a repris depuis 1 h 40 (heure de l'Est).","created_at":"2026-08-15T08:12:04.134-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-15T08:12:04.134-04:00","display_at":"2026-08-15T08:12:04.134-04:00","deliver_notifications":true,"tweet_id":null,"id":"jmtvz5syczhn","incident_id":"0jrd3qz4vb1t","custom_tweet":null,"affected_components":[{"code":"5z4n026j3z38","name":"(External) Card Brands / Marques de cartes (externes) - Mastercard","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"\u003csmall\u003e\u003cb\u003eIncident Number : INC0188240\u003c/b\u003e\u003c/small\u003e \n\nMoneris has been informed by MasterCard that a root cause for the service disruption affecting intermittent declines has been identied and a fix has been impleneted.\n\nOur internal monitoring shows transaction processing is returning to normal for impacted clients.  \n\nWe will continue to provide updates until we can confirm that normal transaction processing has been fully restored. \n\n\u003csmall\u003e\u003cb\u003eNuméro d'Incident : INC0188240\u003c/b\u003e\u003c/small\u003e\n\nMoneris a été informée par MasterCard que la cause principale de la perturbation du service à l'origine des refus intermittents a été identifiée et qu'une solution a été mise en place.  \n\nNos systèmes de surveillance interne indiquent que le traitement des transactions est revenu à la normale pour les clients affectés.  \n\nNous continuerons à fournir des mises à jour jusqu'à ce que nous puissions confirmer que le traitement normal des transactions a été entièrement rétabli.","created_at":"2026-08-15T02:37:01.665-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-15T02:37:01.665-04:00","display_at":"2026-08-15T02:37:01.665-04:00","deliver_notifications":true,"tweet_id":null,"id":"tksh03hy19sc","incident_id":"0jrd3qz4vb1t","custom_tweet":null,"affected_components":[{"code":"5z4n026j3z38","name":"(External) Card Brands / Marques de cartes (externes) - Mastercard","old_status":"degraded_performance","new_status":"operational"}]},{"status":"investigating","body":"\u003csmall\u003e\u003cb\u003eIncident Number : INC0188240 \u003c/b\u003e\u003c/small\u003e \n\nMoneris has received reports of a third-party service disruption that may affect MasterCard processing for some merchants.\n\nMasterCard are actively investigating under their ticket number INC000000612462. Moneris along with with other aquirers are impacted due to the MasterCard outage. We will provide an update as more information becomes available.\n\n\u003csmall\u003e\u003cb\u003eNuméro d'Incident : INC0188240 \u003c/b\u003e\u003c/small\u003e\n\nMoneris a été informée d'une interruption de service chez un prestataire tiers susceptible d'affecter le traitement des transactions MasterCard pour certains commerçants.\n\nMasterCard mène actuellement une enquête sous le numéro de dossier INC000000612462. Moneris, ainsi que d'autres acquéreurs, sont touchés par cette panne de MasterCard. Nous vous tiendrons informés dès que nous disposerons de plus amples informations.","created_at":"2026-08-15T01:51:28.298-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-15T01:51:28.298-04:00","display_at":"2026-08-15T01:51:28.298-04:00","deliver_notifications":true,"tweet_id":null,"id":"r2xms8w7pjqq","incident_id":"0jrd3qz4vb1t","custom_tweet":null,"affected_components":[{"code":"5z4n026j3z38","name":"(External) Card Brands / Marques de cartes (externes) - Mastercard","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Mastercard","created_at":"2024-04-10T09:45:47.763-04:00","updated_at":"2026-08-15T02:37:01.631-04:00","position":9,"description":"Status as it relates to acceptance ability / État lié à l’acceptation de cette marque de carte","showcase":false,"start_date":"2024-04-10T00:00:00.000-04:00","id":"5z4n026j3z38","page_id":"9vyskgdmfkzn","group_id":"9kc5wnzkxqp7"}]}]
}