{"page_status":{"page":{"name":"Moneris","subdomain":"moneris","domain":"status.moneris.com","created_at":"2024-03-11T14:30:25.669-04:00","updated_at":"2026-10-10T18:11:50.895-04:00","url":"http://www.moneris.com","hidden_from_search":true,"css_body_background_color":"FFFFFF","css_font_color":"000000","css_light_font_color":"707272","css_greens":"93C90F","css_yellows":"FFD877","css_oranges":"FC6C70","css_reds":"DE2F1B","allow_page_subscribers":true,"allow_incident_subscribers":false,"notifications_from_email":null,"allow_email_subscribers":true,"allow_sms_subscribers":true,"twitter_username":null,"branding":"premium","support_url":null,"allow_webhook_subscribers":true,"css_border_color":"EEEEEE","css_graph_color":"173B5C","css_link_color":"1673C9","page_description":"This webpage displays the current status of Moneris applications and services. Expand on the headings below by pressing on the [+] icon to get a details view of each category.\r\n\r\n\u003cb\u003eHeadings marked with (External) indicate the status of systems or parties outside of Moneris and are updated.\u003c/b\u003e\r\n\r\nCette page web affiche l'état actuel des applications et des services de Moneris. 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Situation des dépôts à vue auprès des banques participantes","showcase":false,"start_date":"2024-04-10T00:00:00.000-04:00","id":"mp79x5b981xh","group_id":"fs41y92znpgf","page_id":"9vyskgdmfkzn","group":false,"only_show_if_degraded":false},{"status":"operational","name":"(External) Card Brands / Marques de cartes (externes)","created_at":"2024-04-10T09:43:46.397-04:00","updated_at":"2025-04-23T09:37:33.440-04:00","position":7,"description":"Issues external to Moneris that we are currently aware of / Questions externes à Moneris dont nous avons connaissance actuellement","showcase":false,"start_date":null,"id":"9kc5wnzkxqp7","group_id":null,"page_id":"9vyskgdmfkzn","group":true,"only_show_if_degraded":false,"components":["nsyjgvp3cjs8","8s0vmkpbtl9q","kv6t3wrg74s1","fmw31r3jmg2m","rkr4w7976wm0","vqql3rhcb3n9","jp17j1vw9r2f","jtfdgnws2znn","5z4n026j3z38","3ljxqc2phrnj","58c9lrbmvpzm"]},{"status":"operational","name":"American Express","created_at":"2024-04-10T09:43:46.424-04:00","updated_at":"2024-05-14T12:07:26.143-04:00","position":1,"description":"Status as it relates to acceptance ability / État lié à l’acceptation de cette marque de carte","showcase":false,"start_date":"2024-04-10T00:00:00.000-04:00","id":"nsyjgvp3cjs8","group_id":"9kc5wnzkxqp7","page_id":"9vyskgdmfkzn","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Apple Pay","created_at":"2024-04-10T09:44:04.504-04:00","updated_at":"2026-08-09T06:01:09.311-04:00","position":2,"description":"Status as it relates to acceptance ability / État lié à l’acceptation de cette marque de carte","showcase":false,"start_date":"2024-04-10T00:00:00.000-04:00","id":"8s0vmkpbtl9q","group_id":"9kc5wnzkxqp7","page_id":"9vyskgdmfkzn","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Diners Club","created_at":"2024-04-10T09:44:31.478-04:00","updated_at":"2025-11-25T12:08:12.448-05:00","position":3,"description":"Status as it relates to acceptance ability / État lié à l’acceptation de cette marque de carte","showcase":false,"start_date":"2024-04-10T00:00:00.000-04:00","id":"kv6t3wrg74s1","group_id":"9kc5wnzkxqp7","page_id":"9vyskgdmfkzn","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Discover","created_at":"2024-04-10T09:44:46.485-04:00","updated_at":"2025-11-25T12:08:12.457-05:00","position":4,"description":"Status as it relates to acceptance ability / État lié à l’acceptation de cette marque de carte","showcase":false,"start_date":"2024-04-10T00:00:00.000-04:00","id":"fmw31r3jmg2m","group_id":"9kc5wnzkxqp7","page_id":"9vyskgdmfkzn","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Google Pay","created_at":"2024-04-10T09:45:00.903-04:00","updated_at":"2026-08-09T06:01:09.341-04:00","position":5,"description":"Status as it relates to acceptance ability / État lié à l’acceptation de cette marque de carte","showcase":false,"start_date":"2024-04-10T00:00:00.000-04:00","id":"rkr4w7976wm0","group_id":"9kc5wnzkxqp7","page_id":"9vyskgdmfkzn","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Interac","created_at":"2024-04-10T09:44:18.147-04:00","updated_at":"2026-09-24T15:36:40.324-04:00","position":6,"description":"Status as it relates to acceptance ability / État lié à l’acceptation de cette marque de carte","showcase":false,"start_date":"2024-04-10T00:00:00.000-04:00","id":"vqql3rhcb3n9","group_id":"9kc5wnzkxqp7","page_id":"9vyskgdmfkzn","group":false,"only_show_if_degraded":false},{"status":"operational","name":"JCB","created_at":"2024-04-10T09:45:23.781-04:00","updated_at":"2024-05-14T12:11:05.540-04:00","position":7,"description":"Status as it relates to acceptance ability / État lié à l’acceptation de cette marque de carte","showcase":false,"start_date":"2024-04-10T00:00:00.000-04:00","id":"jp17j1vw9r2f","group_id":"9kc5wnzkxqp7","page_id":"9vyskgdmfkzn","group":false,"only_show_if_degraded":false},{"status":"operational","name":"KONEK","created_at":"2025-11-25T12:06:10.894-05:00","updated_at":"2025-11-25T12:07:55.922-05:00","position":8,"description":"The KONEK™ payment solution allows customer to pay via debit or with credit cards from their eligible account with their participating bank.\r\n\r\nLa solution de paiement KONEK™ permet aux clients de payer par carte de débit ou de crédit à partir de leur compte éligible auprès de leur banque participante.","showcase":false,"start_date":"2025-11-25T00:00:00.000-05:00","id":"jtfdgnws2znn","group_id":"9kc5wnzkxqp7","page_id":"9vyskgdmfkzn","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Mastercard","created_at":"2024-04-10T09:45:47.763-04:00","updated_at":"2026-08-15T02:37:01.631-04:00","position":9,"description":"Status as it relates to acceptance ability / État lié à l’acceptation de cette marque de carte","showcase":false,"start_date":"2024-04-10T00:00:00.000-04:00","id":"5z4n026j3z38","group_id":"9kc5wnzkxqp7","page_id":"9vyskgdmfkzn","group":false,"only_show_if_degraded":false},{"status":"operational","name":"UnionPay","created_at":"2024-04-10T09:46:02.293-04:00","updated_at":"2025-11-25T12:07:55.936-05:00","position":10,"description":"Status as it relates to acceptance ability / État lié à l’acceptation de cette marque de carte","showcase":false,"start_date":"2024-04-10T00:00:00.000-04:00","id":"3ljxqc2phrnj","group_id":"9kc5wnzkxqp7","page_id":"9vyskgdmfkzn","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Visa","created_at":"2024-04-10T09:46:13.497-04:00","updated_at":"2025-11-25T12:07:55.943-05:00","position":11,"description":"Status as it relates to acceptance ability / État lié à l’acceptation de cette marque de carte","showcase":false,"start_date":"2024-04-10T00:00:00.000-04:00","id":"58c9lrbmvpzm","group_id":"9kc5wnzkxqp7","page_id":"9vyskgdmfkzn","group":false,"only_show_if_degraded":false},{"status":"operational","name":"(External) Telecoms / Télécommunications","created_at":"2024-04-09T11:18:23.793-04:00","updated_at":"2025-04-23T09:37:33.453-04:00","position":8,"description":"Issues external to Moneris that we are currently aware of / Questions externes à Moneris dont nous avons connaissance actuellement","showcase":false,"start_date":null,"id":"qn93t96hchhw","group_id":null,"page_id":"9vyskgdmfkzn","group":true,"only_show_if_degraded":false,"components":["sgr3dm2fdl3l","fx6yqvtd7l6d","1qd91qh6pqtc"]},{"status":"operational","name":"Rogers","created_at":"2024-04-09T11:18:23.821-04:00","updated_at":"2026-07-16T17:00:23.197-04:00","position":1,"description":"Status of transaction processing with this supplier / État lié au traitement des transactions avec ce fournisseur","showcase":false,"start_date":"2024-04-09T00:00:00.000-04:00","id":"sgr3dm2fdl3l","group_id":"qn93t96hchhw","page_id":"9vyskgdmfkzn","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Bell","created_at":"2024-04-10T09:46:47.095-04:00","updated_at":"2025-05-21T11:29:41.628-04:00","position":2,"description":"Status as it relates to transaction processing","showcase":false,"start_date":"2024-04-10T00:00:00.000-04:00","id":"fx6yqvtd7l6d","group_id":"qn93t96hchhw","page_id":"9vyskgdmfkzn","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Telus","created_at":"2024-04-10T09:47:01.237-04:00","updated_at":"2026-01-29T20:41:41.279-05:00","position":3,"description":"Status as it relates to transaction processing","showcase":false,"start_date":"2024-04-10T00:00:00.000-04:00","id":"1qd91qh6pqtc","group_id":"qn93t96hchhw","page_id":"9vyskgdmfkzn","group":false,"only_show_if_degraded":false}],"months":[{"name":"October","year":2026,"starts_on":4,"days":31,"incidents":[{"code":"533b18kbqp1r","name":"Batch upload via SFTP  - Important Update","message":"\u003csmall\u003e\u003cb\u003eIncident Number : INC0191918 \u003c/b\u003e\u003c/small\u003e\nMoneris' internal monitoring confirms that connectivity with the batch upload via SFTP service has remained normal since restoration. No further service disruptions have been identified.\n\nWe recognize the importance of payment acceptance to the day-to-day operations of our clients and regret any inconvenience this may have caused.  \n\n\n\u003csmall\u003e\u003cb\u003eNuméro d'Incident : INC0191918 \u003c/b\u003e\u003c/small\u003e\nLe suivi interne de Moneris confirme que la connectivité avec le service de téléchargement par lots via SFTP est restée normale depuis la remise en service. Aucune autre interruption de service n'a été constatée.\n\nNous sommes conscients de l'importance que revêt l'acceptation des paiements pour les activités quotidiennes de nos clients et regrettons les désagréments que cela a pu causer.","impact":"minor","timestamp":"Oct \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e09:14\u003c/var\u003e - \u003cvar data-var='time'\u003e16:04\u003c/var\u003e EDT"},{"code":"pvj5csvf9zw6","name":"Batch upload via SFTP - Important Update","message":"\u003csmall\u003e\u003cb\u003eIncident Number : INC0191774\u003c/b\u003e\u003c/small\u003e\nMoneris’ internal monitoring shows some merchants may have experienced intermittent connectivity issues affecting Batch file upload. The issue has been resolved, and normal conenctivity with the service has resumed.\n\n\n\u003csmall\u003e\u003cb\u003eNuméro d'Incident : INC0191774\u003c/b\u003e\u003c/small\u003e\nLe système de surveillance interne de Moneris a révélé que certains commerçants ont pu rencontrer des problèmes de connectivité intermittents affectant le téléchargement des fichiers par lots. Le problème a été résolu et la connectivité au service est revenue à la normale.","impact":"minor","timestamp":"Oct \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e12:07\u003c/var\u003e - \u003cvar data-var='time'\u003e13:47\u003c/var\u003e EDT"}]},{"name":"September","year":2026,"starts_on":2,"days":30,"incidents":[{"code":"r777bcfrbw5m","name":"Intermittent Interac declines - Important Update","message":"\u003csmall\u003e\u003cb\u003eIncident Number : INC0191207\u003c/b\u003e\u003c/small\u003e\nMoneris experienced a service disruption affecting Interac processing.  \n\nThe issue was identified at 14:00 ET on September 24, 2026 and was successfully resolved at 14:11 ET on September 24, 2026 . During the disruption, affected clients experienced intermittent declines when attempting to process some Interac transactions. \n\nWe recognize the importance of payment acceptance to the day-to-day operations of our clients and regret any inconvenience this may have caused.  \n\nThe details of this disruption have been documented and will be used to help us improve our platforms and your experience with Moneris. \n\n\n\u003csmall\u003e\u003cb\u003eNuméro d'Incident : INC0191207\u003c/b\u003e\u003c/small\u003e\nMoneris a connu une interruption de service affectant le traitement des transactions Interac. \n\nLe problème a été détecté le 24 septembre 2026 à 14 h 00 (heure de l'Est) et a été résolu avec succès le 24 septembre 2026 à 14 h 11 (heure de l'Est). Pendant cette interruption, les clients concernés ont rencontré des échecs intermittents lorsqu'ils tentaient d'effectuer certaines transactions Interac.\n\nNous reconnaissons l'importance de l'acceptation des paiements pour les opérations quotidiennes de nos clients et nous regrettons les inconvénients que cela a pu causer.  \n\nLes détails de cette interruption ont été documentés et seront utilisés pour nous aider à améliorer nos plateformes et votre expérience avec Moneris.","impact":"minor","timestamp":"Sep \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e14:27\u003c/var\u003e - \u003cvar data-var='time'\u003e15:36\u003c/var\u003e EDT"},{"code":"7mpt1f07l5fq","name":"[Scheduled] NOTICE: Planned Interac Maintenance Activity  - AVIS : Activité de maintenance planifiée Interac","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Sep \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e23:00\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e07:00\u003c/var\u003e EDT"},{"code":"5l85vq4fv5pr","name":"Interac TSP (Wallet Based declines) - Important Update","message":"\u003csmall\u003e\u003cb\u003eIncident Number : INC0190106\u003c/b\u003e\u003c/small\u003e \n\nMoneris’ internal monitoring shows the service disruption possibly affecting Interac TSP transactions (mobile wallet) has been resolved, and normal transaction processing has resumed.\n\nInterac Incident Number : INC0364193\n\n\u003csmall\u003e\u003cb\u003eNuméro d'Incident : INC0190106\u003c/b\u003e\u003c/small\u003e\n\nNos systèmes de surveillance interne démontrent que l'interruption de service pouvant affecter les transactions Interac TSP (portefeuille mobile) a été résolue et que le traitement normal des transactions a été rétabli.\n\nNuméro d'incident Interac : INC0364193","impact":"major","timestamp":"Sep \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e17:11\u003c/var\u003e - \u003cvar data-var='time'\u003e17:38\u003c/var\u003e EDT"},{"code":"ft0bn1h9hffg","name":"Terminal End of Day Reports - Important Update","message":"\u003csmall\u003e\u003cb\u003eIncident Number : INC0189506\u003c/b\u003e\u003c/small\u003e\nMoneris’ internal monitoring shows the service disruption affecting Terminal End of Day reports has been resolved, and normal report processing has resumed.   \n\nWe recognize the importance of payment acceptance to the day-to-day operations of our clients and regret any inconvenience this may have caused.  \n\n\n\u003csmall\u003e\u003cb\u003eNuméro d'Incident : INC0189506\u003c/b\u003e\u003c/small\u003e\nLa surveillance interne de Moneris indique que l'interruption de service affectant rapports de fin de journée des terminaux. a été résolue et que le traitement normal des transactions a été rétabli.   \n\nNous reconnaissons l'importance de l'acceptation des paiements pour les activités quotidiennes de nos clients et nous regrettons les inconvénients que cela a pu causer.","impact":"minor","timestamp":"Sep \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e19:44\u003c/var\u003e - \u003cvar data-var='time'\u003e21:07\u003c/var\u003e EDT"}]},{"name":"August","year":2026,"starts_on":6,"days":31,"incidents":[{"code":"6p2d860h3l6w","name":"[Scheduled] NOTICE: Summer system maintenance events - AVIS : Événements de maintenance estivale du système","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Aug \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e04:00\u003c/var\u003e - \u003cvar data-var='time'\u003e04:30\u003c/var\u003e EDT"},{"code":"q43wzrc7rn7s","name":"Intermittent processing - Important Update","message":"\u003csmall\u003e\u003cb\u003eIncident Number : INC0188952\u003c/b\u003e\u003c/small\u003e \n\nDue to an upstream third-party issue, some merchants may have experienced a partial service disruption affecting multiple transaction methods.  \n\nThe issue was identified at 5:38 PM ET and was successfully resolved at 5:44 PM ET on August 25. During the disruption, affected clients may have experienced intermittent processing. \n\nWe recognize the importance of payment acceptance to the day-to-day operations of our clients and regret any inconvenience this may have caused.  \n\n\u003csmall\u003e\u003cb\u003eNuméro d'Incident : INC0188952\u003c/b\u003e\u003c/small\u003e\n\nEn raison d'un problème en amont lié à une tierce partie, certains commerçants ont pu subir une interruption partielle de service affectant plusieurs modes de paiement.  \n\nLe problème a été détecté à 17 h 38 (heure de l'Est) et a été résolu avec succès à 17 h 44 (heure de l'Est) le 25 aout. Pendant cette interruption, les clients concernés ont pu rencontrer des problèmes de traitement intermittents. \n\nNous sommes conscients de l'importance de l'acceptation des paiements pour les opérations quotidiennes de nos clients et regrettons les désagréments que cela a pu causer.","impact":"none","timestamp":"Aug \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e18:13\u003c/var\u003e - \u003cvar data-var='time'\u003e18:13\u003c/var\u003e EDT"},{"code":"xmj69dj4n17p","name":"[Scheduled] NOTICE: Summer system maintenance events - AVIS : Événements de maintenance estivale du système","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Aug \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e23:00\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e07:00\u003c/var\u003e EDT"},{"code":"0jrd3qz4vb1t","name":"Important Update - Intermittent MasterCard processing issues","message":"\u003csmall\u003e\u003cb\u003eIncident Number : INC0188240\u003c/b\u003e\u003c/small\u003e \n\nMoneris’ internal monitoring shows the service disruption possibly affecting MasterCard transaction processing has been resolved, and since 1:40 AM ET normal transaction processing has resumed.\n\n\u003csmall\u003e\u003cb\u003eNuméro d'Incident : INC0188240\u003c/b\u003e\u003c/small\u003e\n\nLes systèmes de surveillance internes de Moneris indiquent que la perturbation de service susceptible d'avoir affecté le traitement des transactions MasterCard a été résolue, et que le traitement normal des transactions a repris depuis 1 h 40 (heure de l'Est).","impact":"minor","timestamp":"Aug \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e01:51\u003c/var\u003e - \u003cvar data-var='time'\u003e08:12\u003c/var\u003e EDT"},{"code":"4ygnw5lrg4s1","name":"[Scheduled] NOTICE: Summer system maintenance events - AVIS : Événements de maintenance estivale du système","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Aug \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e05:00\u003c/var\u003e - \u003cvar data-var='time'\u003e05:30\u003c/var\u003e EDT"},{"code":"v34npsst83k9","name":"[Scheduled] NOTICE: Planned Interac Maintenance Activity  - AVIS : Activité de maintenance planifiée Interac","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Aug \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e00:01\u003c/var\u003e - \u003cvar data-var='time'\u003e06:01\u003c/var\u003e EDT"},{"code":"83lqj438860q","name":"[Scheduled] NOTICE: Planned Interac Maintenance Activity  - AVIS : Activité de maintenance planifiée Interac","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Aug \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e00:01\u003c/var\u003e - \u003cvar data-var='time'\u003e03:01\u003c/var\u003e EDT"}]}],"show_component_filter":true,"show_uptime_calendar":true,"component_filter":null,"start_time":"2026-08-01T00:00:00-04:00","end_time":"2026-10-31T23:59:59-04:00"}